1. DO NOT turn the device on.
Do not attempt to power up a fire- or water-damaged device. We need to ensure all moisture has been removed and assess any damage caused by smoke, heat, or contaminants. Smoke particles and residue can interfere with delicate drive components and reduce the chances of successful recovery. In many cases, we may only have one opportunity to get the device functioning long enough to recover the data, so it is important not to risk further damage.

2. Do NOT put the hard drive in rice.
While this is a common suggestion, rice can create additional problems. Dust and particles from rice can further contaminate sensitive drive components. Unless you have access to professional drying equipment or desiccant systems, avoid attempting to dry the drive yourself. The best temporary solution is to carefully wrap the device in a clean towel or place it in a clean container until it can be properly evaluated.

3. Do NOT delay recovery efforts.
Time is critical after fire or water damage. The longer a damaged device sits, the greater the risk of corrosion, contamination, and permanent data loss. Getting the device evaluated as soon as possible gives your data the best chance of recovery.

Even if you don’t choose Digicom for your recovery service, we are happy to answer your “First Hour After the Fire” questions at no charge. We want to help you take the right steps to protect your data and avoid actions that could make recovery more difficult.