Our Rural Internet Service Disclosure

our rural internet service disclosure

Our Rural Internet – Service Disclosures & Disclaimers

Our Rural Internet (also referred to as ORI) provides wireless internet service utilizing carrier-based infrastructure. The following disclaimers outline our service terms, limitations, and customer responsibilities.

Carrier Network Disclaimer

Our Rural Internet (ORI) relies on major carrier networks to provide service. While we purchase and manage access to these networks, we do not control:

  • Carrier infrastructure or changes they make

  • Network outages

  • Data caps or usage policies

  • Pricing changes made by the carrier

If a carrier experiences a service disruption, ORI cannot perform repairs directly. We will, however, advocate on your behalf to restore service as quickly as possible. Please note: the carriers do not work directly with end users—only through ORI.

Product Representation Disclaimer

Images of devices on the ORI website are for illustrative purposes only. While we strive to show accurate and up-to-date product photos, the device you receive may vary slightly in appearance, model, or revision from those shown. Functionality and quality are maintained regardless of minor cosmetic or model differences.

Service Disruption & Acts of Nature Disclaimer

ORI is not liable for delays, damages, or interruptions in service caused by events outside of our control, including but not limited to:

  • Lightning, earthquakes, floods, fires, or storms

  • Tornadoes, hurricanes, or power surges

  • Shipping delays or postal issues

  • Government actions or third-party disruptions

  • Labor strikes or similar extraordinary events

Network Security Disclaimer

ORI does not manage or secure individual customer networks. Customers are responsible for securing their internet access, including:

  • Setting Wi-Fi passwords

  • Configuring any local network protections

  • Preventing unauthorized use of their equipment or service

Website Support Disclaimer

All support content provided on the ORI website is intended as general guidance. It is not a guaranteed fix for any issue. By using the support content, you agree to do so at your own risk. ORI is not responsible for:

  • Misuse or misinterpretation of support instructions

  • Any resulting service interruptions or device damage

External Links Disclaimer

Links to third-party websites from the ORI website are provided for convenience only. ORI is not responsible for the content, claims, or policies of external websites. Any use of third-party resources is at your own discretion.

Testimonials & Recommendations Disclaimer

Customer testimonials and recommendations represent individual experiences and do not guarantee typical results. ORI does not compensate individuals for testimonials unless explicitly stated.

Service Agreement Disclaimer

By activating service with ORI, customers agree to the following:

  • A 14-day risk-free trial period

  • Service can be canceled at any time, however it must be canceled before the renewal date. Cancelations on the due date or after, will result in being responsible for the current due bill.