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GotW3 Service Outages or Issues
This is an UNOFFICIAL support page for GotW3. We are a reseller who loves to go the extra mile in support and even though we have no official role in support of their product, we built this page to keep people informed and as an additional option for getting updates.
If our free unofficial support page was helpful, we hope you take a look around at our other services and keep us in mind if you ever need computer repair, web hosting or any of our other services. If we work this hard to provide good service for free, imagine the lengths we go for our customers!
GotW3 has now added an OFFICIAL UPDATE PAGE which is at
www.gotw3.com/updates
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We have tried to create a step-by-step way of making sure you have done all you can, to get yourself back online. If you are part of the customers affected by the outage, these steps will not get you online. Since many customers are online though, it’s a way to make sure you aren’t standing in a line, you don’t need to be in because it was a setting on your end.
Click on all the steps below in our TROUBLESHOOTING section to make sure everything is set properly.
Some RURAL PLAN customers have been shipped a replacement SIM card to improve connectivity. However, the replacement instructions have slightly changed since the US Mail mailing went out. (To make it easier.) Now this is all you have to do:
Insert NEW SIM card into your modem and power the device on
— That’s it!
To remove the SIM Card, press in on the card slightly and it will spring back out. When Inserting, insert with the notch down until you hear a click.
The Rural Plan SIM Card swap did not involve all customers, so if you did not get a new SIM card in the mail, it was most likely because you didn’t need one and not that it was lost in the mail. The SIM swap was only for a certain series of SIM cards.
Watch the video for the best details on hard resetting your device.
*** URGENT NOTE ***
It is easy to miss the Reset button inside, so make sure you feel (and hear) a “Click” from inside, which indicates you are pushing on the reset button itself. If you do not hear/feel a click, you have missed the button and it will not reset the device as expected. If you hit it properly, you will expect to see ALL the lights come on in the front about 5-8 seconds into the button press.
We recently noticed that the default APN for Rural SIM cards in the newest firmware for the C4R400 is NOT correct, which will require users to modify the APN after a hard reset. This only affects units with the firmware version C4R400_E8_GOTW3_B03P14_04.
EASIEST WAY TO CHECK:
** If you have gotten instructions on a new APN setting, use those settings, not these. GotW3 is moving some customers to a different APN. **
To verify your device is set to the proper APN setting, follow these directions:
In your browser, go to 192.168.100.1
If your settings do not match, use this information from GotW3 to update your APN to the correct settings:
My APN is NOT ‘broadband’ – I need to change it
I acknowledge that Digicom is a RESELLER for gotW3. Digicom is NOT gotW3. I acknowledge that this is an UNOFFICIAL support page.
GotW3 has now added an OFFICIAL Update page at: