FAQ

COVID ANNOUNCEMENT FROM GOTW3

Due to Covid-19 and excessive usage, our networks have issued the following effective immediately:

 

Our carrier partners decided to remove Unlimited plans from their offerings. This has put our customers and us in a difficult situation. Approximately 1% of our customers have been impacted by this change. Our new plans from our carriers are 300GB plans that will throttle down at 250GB. This is our new normal moving forward. With these changes, we are asking customers to monitor how they use the internet.  We appreciate your patience during this time of transition for our customers and our company.

Usage that exceeds 10 GB per day is considered abnormal use and will result in the account being flagged for review. If you require more data than 10GB per day, we suggest you buy a second unit and SIM Card which would get you to 20GB per day.

IS THERE A COMPLICATED SETUP PROCESS WHEN I RECEIVE MY ROUTER?

Not at all! We streamline this for your convenience. Simply turn it on and go! Remember your 4G LTE signal is directly proportional  to the speed/bandwidth you’ll experience.  Building structure type and environmental objstructions can also effect the signal strength as well.

I CANNOT PAY FOR MY SERVICE NEXT MONTH, CAN YOU HELP ME OUT?

This is a PREPAID INTERNET DATA PLAN.  We are forced to suspend your account if payment isn’t completed on your recurring subscription date. You can however reconnect your service at any time with a $25 reconnection fee.

CAN I TRAVEL WITH MY ROUTER? CAMP WITH IT? TAKE IT TO GRANDMA'S HOUSE?

These are wireless mobile routers, and they can be used “on the move”. We’ve tested them on interstates in vehicles, camping in national parks, friends houses, Grandma’s house and everywhere else. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around then it’s relatively steady. Think of our routers like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don’t expect perfect constant signal anywhere and everywhere.

HOW MANY DEVICES CAN I USE ON 1 ROUTER?

This depends on the connected devices and can range from 10-25 per router.

WHAT ARE THE AVERAGE SPEEDS OF GOTW3 INTERNET PLANS?

The speeds of all of our plans (4G LTE speeds) and they depend entirely on how close you are to cell towers in your area. We’ve had reports of over 45 MBPS from those that are right under a tower with LTE all the way down to 1 MBPS that are far away from one.   The optimal range is typically within 2 miles of a tower, however, a clear line of sight can increase that distance, while hills and trees can decrease that distance.

DO I HAVE TO SIGN A CONTRACT AND DO YOU RUN A CREDIT CHECK? ARE THESE REALLY MONTH TO MONTH PLANS?

All of our plans require no contract, and no credit checks! Yes, these are month to month prepaid subscription plans! Each payment prepays your next 30 days. You may of course cancel your subscription with us at anytime. You own your router and can restart your gotW3 subscription at any time. Additionally, our 14-Day Money Back Guarantee allows you to try our service at No Risk! If the service does not meet your needs in any way, simply return the device for a complete refund of your order total less a $50 restocking fee.

WHY IS ONE PLAN CHEAPER THAN THE OTHER? DO I GET ANYTHING MORE FOR MY MONEY?

The price difference comes down to the varied cost of service for the best carrier in your area.  We find the lowest price with the best signal in your coverage area for the best experience.  

ONCE I SUBSCRIBE TO ONE OF YOUR PLANS, DO I OWN THE ACCOUNT AND THE DEVICE?

You are the owner of the device. When subscribing to gotW3 Internet you are responsible for paying for your first month of service as well as the upfront cost of the device. We do have a 14-Day money back guarantee if you are not satisfied with the service (less a $50 restocking fee for the device).  You may of course cancel your subscription with us at anytime with NO Cancellation Fee! Easy, Simple, Clean!